Summary
Bilingual licensed practical nurse with 5 years of experience in chronic care management, medication administration, and patient education. Skilled at adapting workflows, acting as a primary patient contact, and improving patient satisfaction in busy clinical settings.
Experience
- Acted as the primary contact for 60+ patients, increasing satisfaction scores by 18% through personalized care and education.
- Administered medications and monitored patient reactions, reducing adverse events by 12%.
- Adapted workflows per provider requests, cutting appointment wait times by 15 minutes on average.
- Addressed enrollment challenges and supported telehealth initiatives, resulting in a 20% increase in patient engagement.
- Analyzed clinical data to authorize services, ensuring compliance with protocols and improving care delivery.
Education
Courses
- Licensed Practical Nurse (LPN) License, Texas Board of Nursing
- Basic Life Support (BLS) Certification, American Heart Association