Summary
Experienced licensing specialist skilled in application processing, regulatory compliance, and customer service. Strong analytical skills and proven ability to manage complex licensing cases and advise applicants.
Experience
- Processed and reviewed 300+ complex license applications per quarter, reducing approval time by 20 percent.
- Advised 100+ applicants per year on licensure options, increasing successful submissions by 25 percent.
- Administered contracts and ensured procurement compliance, resulting in zero audit findings for 2 years.
- Assisted with annual license renewal process, achieving 98 percent on-time renewals.
- Calculated and processed over $50,000 in fees and penalties annually with complete accuracy.
Education
Courses
- PGC Class "A" Gaming License, Texas Gaming Commission