Summary
Reliable loan assistant with a background in accounting, banking, and BSA compliance. Skilled at analyzing borrower information, assembling loan packages, and providing excellent customer service. Recognized for problem solving and supporting business development.
Experience
- Analyzed credit, income, and collateral for 30 commercial loan files monthly, reducing approval times by 2 days.
- Assembled loan packages for committee review, ensuring 100 compliance with BSA regulations.
- Answered 50 loan applicant inquiries weekly, maintaining a 96 customer satisfaction rating.
- Supported business development by assisting with marketing tasks, resulting in a 15 increase in new loan applications.
- Assisted department leadership with daily operations, improving workflow efficiency by 18.
- Processed and closed 60 loans per month with 99 accuracy.
- Trained 3 new team members on compliance and documentation procedures.
- Handled general administrative duties, supporting a team of 8 loan officers.
Education
Courses
- Notary Public, State of Missouri