Summary
Lead local truck driver with 12 years of experience managing delivery teams and complex schedules. Expert in DOT compliance, training, and customer satisfaction.
Experience
- Supervised a team of 8 drivers, improving on-time delivery rates by 12% across all routes.
- Trained 15+ new hires on DOT regulations, safety procedures, and electronic logbook use.
- Managed daily delivery schedules for 100+ local stops, reducing overtime costs by $1,200 per month.
- Handled customer escalations, resolving 95% of issues on first contact.
- Operated tanker and standard delivery vehicles, completing over 1,000 accident-free trips.
- Assisted with warehouse inventory and product repackaging, increasing delivery efficiency.
Education
Courses
- Commercial Driver's License (CDL) Class A with Tanker Endorsement, North Carolina DMV
- Hazmat Certification, North Carolina DMV
- DOT Physical, Certified Medical Examiner