Summary
Seasoned courier and team lead with expertise in airport luggage delivery, cargo handling, and driver training. Known for improving safety standards and managing high-volume operations during peak travel seasons.
Experience
- Led a team of 12 drivers, ensuring timely delivery of over 1,000 luggage items per week
- Implemented new safety protocols, reducing incidents by 15 cases per year
- Oversaw cargo handling for 80+ flights weekly, coordinating with airport staff and dispatchers
- Trained and mentored new hires on customer service and equipment use
Education
Courses
- Airport Security Access (SIDA), Chicago Department of Aviation
- Commercial Driver's License (CDL), Illinois Secretary of State
- DOT Medical Certification, FMCSA