Summary
Experienced medical administrative assistant skilled in medical terminology, billing, and insurance verification. Strong communicator with a record of improving clinic workflow and supporting both patients and healthcare professionals.
Experience
- Answered and directed 80+ calls daily on a multi-line system, improving response time by 20
- Processed billing and insurance claims for 100 patients weekly, reducing errors by 15
- Handled charge entry and daily operational tasks, supporting a team of 8 clinicians
- Communicated with physician offices and hospital registries to coordinate patient care
- Managed patient scheduling and registration, increasing appointment accuracy by 12
- Composed documents and correspondence for clinic staff
- Assisted with insurance verification and EHR updates
Education
Courses
- Medical Administrative Assistant Certification, Dallas Community College