Summary
Seasoned medical courier with over 10 years of experience managing high-volume routes, training new drivers, and ensuring compliance with HIPAA and infection control standards. Known for reliability, leadership, and continuous quality improvement.
Experience
- Managed daily delivery of up to 70 clinical lab specimens, maintaining strict temperature controls and accurate documentation.
- Trained and mentored 12 new couriers on safety protocols, customer service, and use of driver app.
- Led quality improvement initiatives, reducing specimen delivery errors by 20 cases annually.
- Coordinated routes for a team of 5 couriers, ensuring timely delivery and compliance with departmental policies.
- Handled urgent specimen transport requests, maintaining a 99% on-time delivery rate.
- Participated in infection control and HIPAA training sessions, supporting organizational compliance.
Education
Courses
- Valid State Driver's License, Pennsylvania Department of Transportation
- HIPAA Training, Tri-State Medical Logistics
- Specimen Handling Certification, Tri-State Medical Logistics