Summary
Organized mid level scheduling coordinator with 4 years of experience managing complex calendars, training staff, and improving appointment workflows. Strong communicator with a track record of reducing scheduling errors and supporting clinic operations.
Experience
- Managed scheduling for 5 providers, handling 120+ appointments weekly and reducing no-shows by 18%
- Trained 7 new schedulers, improving onboarding efficiency by 25%
- Arranged coverage for staff absences, saving $3,000 in overtime costs per year
- Assisted with surgical charge capture and billing follow-up, increasing billing accuracy by 12%
- Addressed patient complaints and resolved issues, achieving a 96% satisfaction rate
- Scheduled all surgery-related appointments for two departments, reducing scheduling errors by 30%
- Supported clinician workflow by assigning visits and managing urgent scheduling needs
- Assisted in training new employees and backed up other schedulers during high-volume periods
Education
Courses
- Basic Life Support (BLS), American Heart Association