Summary
Experienced nail receptionist skilled in managing high-volume appointment scheduling and cash handling. Known for resolving customer concerns quickly and keeping the front desk running smoothly. Committed to supporting both clients and staff with professionalism and attention to detail.
Experience
- Managed scheduling for 8 technicians, booking over 400 appointments monthly with 98% accuracy.
- Handled cash drawer and daily sales, maintaining zero discrepancies for 2 years.
- Resolved customer complaints within 10 minutes on average, increasing positive reviews by 20%.
- Trained 2 new receptionists, improving front desk efficiency by 30%.
- Promoted retail products and services, boosting monthly sales by $700.
- Checked in and out 50+ clients daily, ensuring a seamless guest experience.
- Answered 100+ phone calls per week, booking appointments and addressing client questions.
- Assisted with marketing and social media updates, helping grow client base by 15%.