Summary
Experienced nail salon receptionist skilled in appointment scheduling, cash handling, and client communication. Known for keeping the front desk organized and ensuring smooth client flow. Committed to delivering excellent service and supporting team success.
Experience
- Managed appointment scheduling for 8 nail technicians, increasing booking efficiency and reducing scheduling errors by 90%.
- Handled cash drawer reconciliation for daily sales averaging $1,500, maintaining 100% accuracy.
- Trained 3 new receptionists on front desk procedures and customer service standards.
- Resolved client concerns on the spot, improving customer satisfaction scores by 15 points in one year.
- Monitored and replenished front desk inventory, reducing supply shortages by 60%.
- Greeted and checked in 60+ clients daily, ensuring a smooth and welcoming experience.
- Answered phone calls and managed appointment bookings for 10+ staff members.
- Assisted with daily cash handling and maintained organized administrative records.