Summary
Seasoned night receptionist and night auditor with 8 years of experience leading overnight operations. Expert in security awareness, accounting, and team collaboration. Proven record of training staff and improving guest satisfaction.
Experience
- Led overnight front desk team for 150-room hotel, achieving a 95% guest satisfaction rating
- Trained and mentored 7 new night receptionists, reducing onboarding time by 30%
- Implemented new cash handling procedures, cutting discrepancies by 25%
- Oversaw nightly audits and prepared all daily reports with zero late submissions
- Managed guest check-ins and check-outs for up to 100 guests per night
- Collaborated with security and housekeeping to resolve guest issues and maintain safety
Education
Courses
- Food Handler Certification, Illinois Department of Public Health