Summary
Seasoned non emergency medical transportation specialist with over seven years of experience. Proven leader in safety, compliance, and customer-focused service. Expert in managing complex schedules and mentoring new drivers.
Experience
- Managed a team of 8 drivers, improving on-time performance to 99%.
- Oversaw transport for 60+ patients weekly, maintaining a perfect safety record for three years.
- Developed and led safety training, reducing incidents by 25%.
- Handled complex scheduling and dispatch, increasing route efficiency by 18%.
- Transported patients with special needs, achieving a 4.9/5 passenger satisfaction rating.
- Assisted with compliance and billing accuracy, reducing errors by 12%.
Education
Courses
- Valid Driver's License, Texas DPS
- CPR Certification, American Heart Association
- First Aid Certification, American Red Cross
- Emergency Medical Responder (EMR) Certification, Texas EMS