Summary
Experienced nurse manager with a track record of leading nursing teams and improving patient outcomes. Skilled in clinical education, staff training, and service recovery. Focused on quality care and efficient operations.
Experience
- Led a team of 18 nurses, increasing patient satisfaction scores by 15% in two years.
- Assessed quality of care and collaborated with management to implement new patient-first protocols, reducing readmission rates by 8%.
- Oversaw admission and discharge processes, cutting average patient wait times by 20 minutes.
- Developed and delivered staff training programs, improving team competency scores by 12%.
- Managed inventory and supply budgets, saving $10,000 annually through process improvements.
- Acted as clinical resource and mentor for staff and agency nurses, supporting professional growth.
- Provided direct patient care in a high-volume unit, maintaining a 97% compliance rate with clinical guidelines.
- Supported new nurse orientation and conflict resolution, reducing turnover by 10%.
Education
Courses
- Registered Nurse (RN) License, New York State Board of Nursing
- Basic Life Support (BLS), American Heart Association
- CPR Certification, American Heart Association