Summary
Lead obgyn receptionist with seven years of experience managing busy clinic front desks. Expert in appointment scheduling, insurance verification, and training new staff. Recognized for improving patient satisfaction and streamlining check-in processes.
Experience
- Managed front desk operations for a clinic serving 100+ patients daily, increasing patient satisfaction scores by 18 percent.
- Trained and supervised a team of four receptionists, reducing onboarding time by two weeks.
- Implemented new appointment scheduling procedures, cutting no-show rates by 25 percent.
- Handled insurance verification and billing questions, resolving 40+ cases per month.
- Developed and maintained HIPAA-compliant processes, ensuring zero privacy violations.
- Checked in and out 50+ patients daily, maintaining a 99 percent accuracy rate.
- Assisted with training new staff, improving team performance and efficiency.
Education
Courses
- Basic Life Support (BLS), American Heart Association