Summary
Bilingual office administrator with 5 years of experience in administrative support, client communication, and office operations. Skilled in Microsoft Office and bookkeeping. Known for resolving client issues and improving office efficiency.
Experience
- Resolved 30+ client complaints per month, reducing repeat issues by 25%
- Managed office supply inventory, cutting costs by 15% through improved tracking
- Administered and maintained archive records for 3 departments, ensuring 100% compliance
- Supported client intake and consent forms, increasing case openings by 20% in one year
- Assisted with documentation and reporting for 5 project managers, improving reporting accuracy by 35%
- Coordinated travel for visiting collaborators, reducing travel costs by 10%