Summary
Organized administrative assistant with 4 years of experience in customer service, data entry, and Microsoft Office. Skilled at managing multiple priorities, answering inquiries, and supporting executive teams.
Experience
- Answered and routed 60+ calls per day, reducing wait times by 20%
- Maintained accurate records for 1,200+ patients using Microsoft Excel
- Assisted executive team with scheduling, improving meeting attendance by 10%
- Processed 100+ authorization requests monthly for the Brain Injury Program
- Handled walk-in and email inquiries, increasing client satisfaction scores
- Supported administrative associates with document preparation and filing
- Managed department service requests, reducing processing time by 25%