Summary
Detail-oriented mid level operations administrator with proven experience in project management, Microsoft Excel, and budget tracking. Recognized for strong organizational skills and the ability to solve problems quickly while maintaining confidentiality and supporting cross-functional teams.
Experience
- Coordinated project schedules for 5 departments, reducing scheduling conflicts by 25%.
- Managed departmental billing and reconciled $1M in invoices annually with zero discrepancies.
- Analyzed attendance data and operational reports, identifying trends that improved team productivity by 15%.
- Acted as liaison between stakeholders, resolving 50+ client issues per quarter and increasing customer satisfaction scores.
- Maintained confidentiality while handling sensitive contract renewals and terminations.