Summary
Experienced operations coordinator with 6 years in project management, data analysis, and financial reporting. Skilled in Microsoft Excel and communication, with a strong record of improving administrative processes.
Experience
- Led project management for quarterly inventory audits, reducing discrepancies by 18%.
- Analyzed contact center data to identify trends, improving response time by 22%.
- Administered employee benefits for a staff of 60, ensuring 100% compliance.
- Supported departmental billing review, cutting processing errors by 35%.
- Acted as point of contact for administrative issues, resolving 90% of requests within 48 hours.
- Managed onboarding for 40+ new hires annually, streamlining documentation and training.
- Maintained and updated company website, increasing user engagement by 30%.
- Assisted account managers with client job scheduling, boosting completion rates by 15%.
Education
Courses
- Lean, Lean Enterprise Institute