Summary
Motivated entry level optician apprentice with strong customer service and communication skills. Experienced in appointment scheduling, insurance verification, and assisting patients with eyewear selection. Holds Basic Life Support (BLS) Certification and eager to grow in a clinical setting.
Experience
- Assisted 25+ patients daily with frame selection and fitting, ensuring comfort and satisfaction.
- Scheduled and confirmed 15-20 patient appointments per shift, reducing wait times by 10 minutes on average.
- Verified insurance coverage for all patients, minimizing claim errors and improving billing accuracy.
- Supported optometrists in clinical care, including contact lens retrieval and pretest procedures.
- Communicated with vendors to track eyewear orders and resolve backorders promptly.
- Provided customer service to 100+ shoppers daily, handling returns and exchanges efficiently.
- Operated cash register and processed transactions totaling $3,000 per shift.
- Maintained organized product displays and restocked merchandise as needed.
Education
Courses
- Basic Life Support (BLS) Certification, American Heart Association