Summary
Order fulfillment specialist with 4 years of experience in logistics, order management, and customer service. Skilled in Microsoft Excel, problem solving, and cross-functional collaboration to ensure accurate and timely shipments.
Experience
- Coordinated with logistics partners to resolve delivery issues, improving on-time shipments by 10 per week.
- Managed order flow for 3 major clients, using Microsoft Excel to track and prioritize over 500 orders daily.
- Collaborated with sales and warehouse teams to adjust loads and meet changing customer needs.
- Trained 5 new hires on order management systems and quality control procedures.
- Assisted with onboarding new customers, ensuring smooth operational readiness and positive client feedback.
- Processed and assigned daily outbound loads, following company standards for load design.
- Supported put-away and floor moves to optimize warehouse space and improve efficiency.
- Worked with customer service to resolve order discrepancies and maintain high satisfaction rates.