Summary
Resourceful order management specialist with 5 years of experience in inventory management, order processing, and cross-team collaboration. Skilled at resolving order issues and improving customer satisfaction.
Experience
- Acted as liaison between channel partners and operations, achieving 97 percent on-time delivery for 400+ monthly orders
- Addressed customer inquiries within 12 hours, increasing customer satisfaction scores by 15 percent
- Collaborated with engineering, production, and accounting to resolve 50+ material issues per quarter
- Communicated production priorities and schedule changes to internal teams, reducing order delays by 20 percent
- Collected market and customer data to support sales budgeting and forecasting
- Managed inventory for 1,200 SKUs, maintaining accuracy above 99 percent
- Processed and tracked purchase orders, reducing discrepancies by 18 percent
- Provided customer service support, resolving 40+ order issues monthly