Summary
Order management specialist with five years of experience in logistics and customer service. Skilled at solving problems, collaborating across teams, and improving order accuracy. Known for strong organizational skills and a focus on timely delivery.
Experience
- Coordinated with logistics and warehouse teams to resolve shipping delays, improving on-time delivery rate by 18%.
- Addressed order discrepancies and damaged goods, reducing customer complaints by 22%.
- Built and assigned daily outbound loads, supporting a 15% increase in order fulfillment efficiency.
- Trained and onboarded 3 new team members, improving cross-functional collaboration.
- Answered 50+ customer calls and emails daily, maintaining a 4.8/5 customer satisfaction rating.
- Managed order entry and account review for 400+ accounts, ensuring compliance with commercial agreements.
- Used Microsoft Excel to track and analyze order data, supporting process improvements.
- Collaborated with billing, credit, and purchasing departments to resolve order issues quickly.