Summary
Experienced outpatient RN manager with 12 years in ambulatory care. Expert in staff mentoring, quality improvement, and regulatory compliance. Proven leader in optimizing patient flow and driving performance improvement.
Experience
- Supervised and mentored a team of 15 RNs and support staff, reducing turnover by 30%.
- Led quality improvement initiatives that increased patient satisfaction scores by 22%.
- Coordinated care delivery for 200+ patients weekly, improving clinic efficiency by 18%.
- Oversaw regulatory compliance and safety protocols, achieving zero deficiencies in annual audits.
- Developed and implemented new care planning procedures, reducing patient wait times by 25%.
- Trained staff on EHR best practices, cutting documentation errors by 20%.
Education
Courses
- Registered Nurse (RN) License, Texas Board of Nursing
- Basic Life Support (BLS) Certification, American Heart Association
- Advanced Cardiovascular Life Support (ACLS), American Heart Association
- Certified Emergency Nurse (CEN), Board of Certification for Emergency Nursing