Summary
Reliable entry level overnight receptionist with strong customer service and communication skills. Skilled at handling guest check-ins, managing phone calls, and resolving issues calmly during late hours. Quick learner with a focus on guest satisfaction.
Experience
- Checked in 40+ guests per night, maintaining a 97% satisfaction rate on guest surveys.
- Answered and routed 80+ calls per shift, reducing average wait time by 25%.
- Handled cash and credit transactions totaling $2,000 nightly with zero discrepancies.
- Assisted late-arriving guests and resolved 95% of issues before morning shift.
- Processed 150+ transactions per shift and balanced cash drawer daily.
- Recognized for attention to detail and friendly customer service.