Summary
Experienced mid level parts manager with a proven record of maintaining balanced inventory and leading teams to exceed customer satisfaction goals. Strong communication and attention to detail, with hands-on expertise in parts management and Microsoft Office.
Experience
- Supervised stock order procedures for 10,000+ SKUs, reducing backorders by 25%.
- Trained and managed a team of 6 associates and drivers, increasing order fulfillment speed by 15%.
- Handled customer service issues and resolved 95% of complaints within 24 hours.
- Maintained balanced inventory, cutting excess stock by $30,000 annually.
- Processed and billed $1.2M in parts payments each year with zero discrepancies.
- Administered payroll for 8 staff members, ensuring timely and accurate payments.
- Tracked incoming and outgoing parts, improving inventory accuracy to 99%.
- Led daily parts ordering and inventory checks, reducing errors by 20%.
- Supported staff training on new inventory software, increasing efficiency.
Education
Courses
- Parts Management Certification, National Institute for Automotive Service Excellence