Summary
Experienced patient care coordinator skilled in insurance verification, appointment scheduling, and resolving billing issues. Bilingual in English and Spanish. Known for supporting care teams and improving patient satisfaction through clear communication and attention to detail.
Experience
- Verified insurance coverage for 120+ patients weekly, reducing claim denials by 18%.
- Scheduled and managed 60+ appointments per day, improving clinic efficiency by 12%.
- Acted as liaison between patients, billing, and payors to resolve issues, resulting in a 10% increase in patient satisfaction scores.
- Assessed patient needs and barriers to care, connecting 30+ patients per month with financial counseling resources.
- Communicated with providers and departments to ensure seamless care for all patients.
Education
Courses
- Certified Healthcare Access Associate, NAHAM