Summary
Experienced patient access representative skilled in billing, cash handling, and financial clearance. Strong communicator with a track record of accurate data entry and mentoring new staff. Dedicated to improving patient access and compliance.
Experience
- Collected co-payments and managed cash handling for 150+ patients weekly, maintaining 100% accuracy in daily balances.
- Completed financial clearance for all scheduled procedures, reducing billing errors by 18%.
- Captured and entered patient registration data for 120+ patients per day, achieving 99% accuracy.
- Mentored 4 new hires, reducing onboarding time by 35%.
- Communicated with patients and staff to resolve registration and billing issues, improving satisfaction scores by 12%.
- Verified insurance and collected payments for 80+ patients daily, decreasing claim denials by 15%.
- Assisted with cross training, enabling team to cover multiple registration areas and improve workflow flexibility.
Education
Courses
- Certified Healthcare Access Associate (CHAA), NAHAM