Summary
Experienced patient access representative with 5 years in hospital registration. Skilled in insurance verification, medical terminology, and improving patient experience. Recognized for accuracy, confidentiality, and teamwork.
Experience
- Processed 80+ patient registrations per shift with 99% accuracy, reducing billing errors by 25%.
- Verified insurance benefits and eligibility for 100+ patients weekly, improving claim approval rates.
- Trained 4 new staff members on HIPAA compliance and front desk procedures.
- Collaborated with clinical teams to streamline check-in, cutting average wait time by 10 minutes.
- Managed appointment scheduling and data entry for 60+ patients daily.
- Collected copayments and updated patient records, increasing front desk revenue by $1,500 monthly.
Education
Courses
- NAHAM CHAA, National Association of Healthcare Access Management