Summary
Senior personal shopper and team lead with five years of experience in high-volume grocery delivery. Expert in customer service, mobile app usage, and training new team members. Trusted to resolve customer complaints and manage complex orders.
Experience
- Led a team of 8 shoppers, coordinating over 100 orders per week.
- Trained new hires on mobile app usage and customer service standards.
- Handled customer complaints and special requests, improving customer loyalty.
- Managed flexible schedules and ensured all deliveries met bagging standards.
- Delivered up to 40 orders per week, maintaining a high customer satisfaction rate.
- Used Android devices and the Shipt App to track and complete orders efficiently.
- Supported community and volunteer programs through special delivery projects.