Summary
Lead pet bather and grooming specialist with over six years of experience managing teams and delivering top-quality animal care. Expert in advanced grooming, staff training, and customer engagement. Dedicated to upholding safety certification standards and driving client satisfaction.
Experience
- Supervised a team of 6 bathers, increasing team productivity by 25% and reducing turnover.
- Implemented new cleanliness protocols, resulting in perfect scores on all safety inspections for two years.
- Handled check-in and check-out for 60+ pets weekly, maintaining a 98% customer satisfaction rate.
- Developed and led training sessions on animal handling and PetSmart Splash safety certification for all new hires.
- Identified and addressed health concerns in 20+ pets, ensuring prompt care and improved wellness.
Education
Courses
- PetSmart Splash Training and Safety Certification, PetSmart
- CPR, American Red Cross