Summary
Lead pet sitter with 8 years of experience managing teams and delivering top-quality pet care. Expert in pet grooming, training, and customer engagement. Certified in Pet First Aid and PetSmart Splash Training.
Experience
- Supervised a team of 6 pet sitters, reducing incidents by 40% through training and safety protocols.
- Managed care for 30+ pets weekly, achieving a 98% client retention rate.
- Implemented new check-in and check-out procedures, cutting wait times by 20%.
- Trained staff on PetSmart Splash safety certification program, ensuring 100% compliance.
- Provided professional pet grooming services, increasing add-on sales by $1,000 monthly.
- Reinforced pet training and safety standards, resulting in a 30% drop in client complaints.
Education
Courses
- Pet First Aid, American Red Cross
- PetSmart Splash Training and Safety Certification, PetSmart
- CPR, American Red Cross