Summary
Lead pet groomer and pet care specialist with over 8 years of experience managing grooming teams and client accounts. Expert in pet grooming, client communication, and business growth. Dedicated to maintaining high standards of pet safety and customer satisfaction.
Experience
- Led a team of 6 groomers, increasing grooming appointments by 35% in two years.
- Built and maintained relationships with 60+ recurring clients, resulting in a 30% rise in repeat business.
- Trained and supported new groomers, reducing onboarding time by 40%.
- Collaborated with support staff to optimize scheduling and marketing, boosting location revenue by $25,000 annually.
- Ensured pet comfort and safety during grooming, achieving a 98% client satisfaction rate.
- Provided grooming services for 20+ pets weekly, maintaining strict hygiene standards.
- Communicated with pet owners about grooming needs and aftercare, improving client retention by 15%.
Education
Courses
- PetSmart Splash Training and Safety Certification, PetSmart