Summary
Senior phlebotomist with 11 years of experience leading teams and improving lab processes. Expert in patient identification, infection control, and staff training. Proven record of reducing specimen labeling errors and increasing patient satisfaction in high-volume settings.
Experience
- Supervised and trained a team of 12 phlebotomists, reducing labeling errors by 30 over two years.
- Led process improvements that decreased patient wait times by 20 minutes on average.
- Handled high-risk specimen collections, maintaining a 100 compliance rate with infection control protocols.
- Collaborated with lab managers to update procedures, increasing overall lab efficiency by 18.
- Collected and processed 100+ specimens daily with zero patient identification errors for 18 months.
- Provided mentorship to junior staff, improving team performance and morale.
- Assisted with legal blood alcohol and urine drug screen collections, ensuring accurate documentation.
Education
Courses
- ASCP Phlebotomy Certification, ASCP
- Basic Life Support (BLS), American Heart Association