Summary
Experienced mid level practice manager with a track record of meeting operational and financial goals. Skilled in budgeting, healthcare management, and data analysis. Known for building strong teams and improving patient satisfaction.
Experience
- Achieved all annual operational and financial goals for three consecutive years.
- Led a team of 18, improving staff retention by 22 percent through performance management and training.
- Analyzed monthly financial reports, identifying $75,000 in cost savings over two years.
- Implemented new scheduling system, reducing overtime by 35 percent.
- Improved patient satisfaction scores by 18 percent by enhancing customer service protocols.
- Assisted in budget development and monitored resource use for a $2M annual budget.
- Coordinated staff scheduling and payroll for 25 employees.
- Assessed and improved practice activities, increasing efficiency by 15 percent.
- Supported strategic planning and resource allocation with data analysis.
Education
Courses
- Lean Certification, Lean Enterprise Institute