Summary
Friendly and organized entry level program assistant with strong verbal communication and customer service skills. Experienced in event coordination, data entry, and Microsoft Office. Eager to support teams and improve daily operations.
Experience
- Coordinated 10+ library events per quarter, increasing attendance by 25%.
- Managed onboarding for 8 new employees, reducing training time by 15 hours annually.
- Answered and directed 40+ calls daily, maintaining a 97% satisfaction rate.
- Processed 150+ data entries weekly with zero errors.
- Assisted with event planning for youth programs, supporting 5 major events.
- Maintained accurate participant records for over 200 attendees.
- Provided customer service to parents and visitors, resolving inquiries efficiently.
Education
Courses
- CPR, American Red Cross