Summary
Strategic program director with over 10 years leading cross-functional teams and driving quality improvement. Expert in data analysis, policy development, and resource management. Recognized for building strong partnerships and delivering measurable results in complex environments.
Experience
- Directed 6 large-scale programs with a combined budget of $3.5M, achieving a 22 percent increase in service efficiency.
- Led a team of 25 staff and 40 volunteers, improving staff retention by 30 percent over 3 years.
- Developed and implemented new quality improvement protocols, reducing client complaints by 40 percent.
- Analyzed service provider data to inform policy changes, resulting in a 15 percent improvement in contract compliance.
- Built partnerships with 12 community organizations, expanding services to 500 additional clients.
- Managed project teams for 4 behavioral health initiatives, delivering all projects on time and under budget.
- Assisted Board with strategic planning and policy development, leading to 2 new grant awards.
Education
Courses
- CPR, American Heart Association