Summary
Experienced quality assurance coordinator with a background in ISO 9001 and ISO 14001 standards. Proven track record in root cause analysis, internal audits, and driving process improvements. Adept at collaborating with cross-functional teams to meet quality goals.
Experience
- Led internal audit program, training 8 auditors and increasing audit compliance by 20%
- Applied root cause analysis to resolve 25 recurring quality issues, reducing defects by 15%
- Advised plant management on quality improvements, resulting in a 12% boost in customer satisfaction
- Used Microsoft Excel to analyze quality data and identify trends, supporting process improvements
- Assessed site quality performance and initiated corrective actions, lowering non-conformance reports by 18%
- Supported ISO 14001 certification process, ensuring all documentation met standards
- Collaborated with cross-functional teams to resolve 40+ quality issues per year
Education
Courses
- ISO 9001, International Organization for Standardization