Summary
Senior quality director with 18 years of experience leading global teams and enterprise quality initiatives. Expert in Lean Manufacturing, Six Sigma, ISO 9001, and data analysis. Proven record of building a culture of accountability and delivering double-digit improvements in quality performance.
Experience
- Built and led a global quality organization of 40+ professionals, improving audit pass rates by 25% across three continents.
- Fostered a culture of continuous improvement, reducing cost of poor quality by $2.3M over five years.
- Acted as principal liaison for executive leadership and customers, achieving a 30% increase in customer satisfaction scores.
- Analyzed quality assurance data and defect trends, driving a 40% reduction in product returns.
- Implemented Lean Manufacturing and Six Sigma projects, cutting waste by 18% and improving process efficiency.
- Advised leadership on quality risks and certification status, maintaining ISO 9001 compliance with zero major audit findings.
- Developed and mentored high-performing teams, promoting five team members to leadership roles.
Education
Courses
- Six Sigma Black Belt, ASQ
- ISO 9001 Lead Auditor, Exemplar Global