Summary
Results-driven senior quality manager with deep expertise in root cause analysis, corrective and preventive actions, and ISO 9001 compliance. Proven leader in managing audits, resolving customer complaints, and implementing quality control strategies that reduce defects and improve customer satisfaction.
Experience
- Directed root cause analysis for major customer complaints, reducing recurring issues by 40%.
- Oversaw corrective and preventive actions (CAPA) across three production lines, cutting nonconformance rates by 22%.
- Managed 20+ compliance audits annually, maintaining AS9100 and ISO 9001 certifications.
- Analyzed manufacturing problems and implemented solutions that saved $250,000 in rework costs.
- Collaborated with executive leadership to update company quality policies, improving audit scores by 18%.
- Led a team of 15 inspectors, achieving a 30% reduction in defects over two years.
- Assisted in vendor reviews and inspection procedures, improving supplier quality ratings by 12%.
Education
Courses
- Six Sigma Green Belt, ASQ
- ASQ Certified Quality Engineer, ASQ