Summary
Senior ramp agent and team lead with deep expertise in ramp operations, safety procedures, and training new staff. Recognized for strong leadership, problem-solving, and maintaining high safety standards. Dedicated to efficient airport operations and mentoring junior agents.
Experience
- Led a team of 12 ramp agents, coordinating baggage handling for 30+ flights daily
- Trained and mentored 20 new hires on ramp operations, equipment use, and safety procedures
- Oversaw aircraft marshalling and ground service equipment operation, reducing incidents to zero in 2022
- Conducted security searches and ensured compliance with FAA and TSA regulations
- Reported and resolved safety hazards, improving team safety awareness
- Handled baggage and cargo for up to 25 flights per shift
- Operated belt loaders, bag tugs, and other ground service equipment
- Assisted with customer service issues and special passenger needs
Education
Courses
- FAA Clearance, Peach State Airlines
- Port Authority Clearance, Atlanta Airport Authority