Summary
Experienced referral coordinator with strong organizational skills and a background in medical office operations. Skilled in managing patient referrals, insurance guidelines, and collaborating with providers to improve patient care.
Experience
- Coordinated 100+ specialty care referrals weekly, reducing average processing time by 25%.
- Communicated with insurance payers and providers to resolve 95% of authorization issues within 48 hours.
- Assessed and improved referral processes, increasing compliance with network standards by 18%.
- Advocated for patients with self-pay liabilities, resulting in a 10% increase in payment plan enrollments.
- Collaborated with administrators and medical directors to streamline medication pre-authorization workflows.
- Supported front office operations, including patient scheduling and insurance verification for 80+ daily appointments.
- Maintained confidentiality and accuracy in electronic medical records, achieving a 99% error-free rate.
Education
Courses
- Medical Assistant Certification, National Healthcareer Association