Summary
Results-driven regional manager with over 6 years of experience in operations management and team leadership. Skilled in financial analysis, coaching, and driving business growth across multiple locations. Known for building strong customer relationships and improving key performance metrics.
Experience
- Accountable for property performance across 8 locations, increasing profitability by 22 percent in 2 years.
- Acted as liaison between internal departments and customers, improving service delivery scores by 19 points.
- Aligned parts/service business with Aftermarket Business Plan, generating $1.2M in new revenue.
- Analyzed key performance metrics for store service and carrier utilization, reducing delivery expenses by $300,000 annually.
- Coached and developed a team of 15, resulting in a 30 percent improvement in productivity.
- Assisted in network design improvements, cutting delivery times by 14 percent.
- Supported execution of DC outbound budgets, saving $180,000 in annual expenses.
Education
Courses
- Lean Six Sigma Certification, ASQ