Summary
Experienced remote scheduling coordinator skilled in medical terminology, Microsoft Office, and patient appointment management. Strong communicator with a record of improving scheduling accuracy and supporting care teams.
Experience
- Coordinated 120+ patient appointments daily, increasing scheduling efficiency by 25 percent.
- Collected and verified patient demographic and insurance information for 200+ cases weekly.
- Collaborated with care teams and attended care conferences, reducing appointment wait times by 15 percent.
- Used Microsoft Office and Epic to manage electronic health records and scheduling templates.
- Assigned claims and tasks based on workload and priority, improving team productivity by 18 percent.
- Supported case management team with data collection and reporting for quality improvement projects.
- Communicated claim details to adjusters, ensuring timely resolution of 50+ cases per week.
- Adhered to HIPAA and organizational compliance standards in all scheduling activities.
Education
Courses
- Certified Medical Assistant, AAMA