Summary
Detail-oriented mid level resident care director with 5 years of experience in senior living. Skilled in budget management, infection control, and event planning. Proven ability to coordinate care, support staff development, and enhance resident satisfaction.
Experience
- Monitored resident condition changes and communicated updates to families, improving family satisfaction by 18 percent.
- Acted as manager on duty for 40-bed facility, ensuring compliance with Atria Quality Enhancement Program and reducing incident reports by 25 percent.
- Assisted Director of Culinary Services with meal planning and execution, resulting in a 12 percent increase in resident meal satisfaction.
- Led hiring and training of 10+ food service staff, improving retention rates by 15 percent.
- Coordinated daily activities and enrichment programs, increasing resident engagement by 20 percent.
Education
Courses
- Registered Nurse (RN), North Carolina Board of Nursing
- CPR certification, American Heart Association