Summary
Experienced retail assistant manager skilled in customer service, inventory management, and team supervision. Proven ability to achieve sales goals and maintain high standards in store operations.
Experience
- Supervised a team of 10 associates, scheduling shifts and ensuring full coverage
- Achieved monthly sales targets of $60,000 for 18 consecutive months
- Trained 6 new employees on cash handling and inventory procedures
- Managed daily inventory counts, reducing stock discrepancies by 15 per quarter
- Handled customer returns and exchanges, maintaining a 98% satisfaction rate
- Assisted with merchandising and promotional displays to boost seasonal sales
- Processed up to $8,000 in cash transactions per shift with zero errors
- Supported store opening and closing, including bank deposits and security procedures
- Provided ongoing coaching to junior staff on customer service best practices
Education
Courses
- RSS Certification, Retail Industry Council