Summary
Experienced retail supervisor skilled in customer service, merchandising, and team training. Proven ability to manage inventory, cash handling, and scheduling while supporting company initiatives and driving results.
Experience
- Supervise a team of 10 associates, providing coaching and support to achieve daily sales targets.
- Manage cash handling and register operations, balancing $8,000 in transactions per shift with zero discrepancies.
- Oversee merchandising and inventory management for two departments, reducing stockouts by 15 items monthly.
- Create and manage weekly schedules, improving shift coverage and reducing overtime by 8 hours per month.
- Champion customer service initiatives, leading to a 10-point increase in customer satisfaction scores.
- Support training and development of new hires, onboarding 6 associates in the past year.
- Verify pricing and signage accuracy for over 600 products, ensuring compliance during quarterly store audits.
- Led a team of 6 associates in daily operations and merchandising.
- Handled cash register operations and reconciled $5,000 in daily transactions.
- Trained new staff on customer service and store procedures.
- Promoted company loyalty programs, enrolling 200+ customers annually.