Summary
Detail-oriented scheduling coordinator with 4 years of experience managing complex calendars and patient appointments. Skilled in Microsoft Excel, problem solving, and collaborating with clinical teams to improve workflow efficiency.
Experience
- Coordinated over 120 patient appointments weekly, reducing no-shows by 18%
- Trained 3 new team members on scheduling procedures and Microsoft Outlook
- Collaborated with clinical staff to adjust schedules, improving clinic flow by 12%
- Resolved 30+ client and caregiver concerns each month, boosting satisfaction scores
- Managed daily schedules for 5 providers, maintaining 97% appointment accuracy
- Answered 60+ calls per day, providing prompt and courteous service
- Assisted with patient record updates, ensuring 100% compliance with HIPAA
Education
Courses
- Certified Healthcare Access Associate (CHAA), NAHAM