Summary
Experienced care manager with a strong record in resident care, team leadership, and regulatory compliance. Skilled in staff scheduling, problem solving, and collaborating with families to improve resident satisfaction.
Experience
- Led a team of 15 caregivers, reducing staff turnover by 25 percent in one year.
- Implemented new care planning process, increasing resident satisfaction scores by 12 points.
- Managed daily scheduling and timekeeping for 30 residents, ensuring full coverage and compliance.
- Collaborated with dining and activities teams to launch 5 new resident programs, boosting participation by 20 percent.
- Monitored resident condition changes and communicated updates to 40 families, improving transparency.
- Trained 10 new hires on regulatory standards and resident-centered care.
Education
Courses
- Licensed Practical Nurse (LPN), Washington State Department of Health