Summary
Detail-oriented spa receptionist with over three years of experience in appointment scheduling, cash handling, and retail sales. Skilled at using SpaSoft and Microsoft Office to manage reservations and guest records. Known for professionalism and teamwork.
Experience
- Scheduled and managed 120+ spa appointments weekly, reducing booking errors by 25%.
- Processed $6,000 in cash and credit transactions per week with zero discrepancies.
- Upsold retail products, increasing monthly sales by $1,200.
- Trained two new front desk staff on SpaSoft and guest service procedures.
- Resolved guest concerns within 10 minutes on average, leading to repeat bookings from 35% of clients.
- Checked in and out 50+ guests daily, maintaining a 98% satisfaction rating.
- Assisted with inventory control and retail sales, helping boost quarterly sales by 10%.
Education
Courses
- CPR Certification, American Heart Association