Summary
Results-driven student services manager with expertise in budget planning, conflict resolution, and data analysis. Leads teams to resolve complex student concerns and improve service delivery. Trusted advisor to executive management and student organizations.
Experience
- Led a team of 12 staff to resolve 500+ student concerns annually, increasing satisfaction scores by 22 points
- Developed and managed a $2M annual budget, reallocating funds to launch 3 new student support programs
- Addressed escalated student complaints, reducing resolution time by 40 percent
- Advised executive management on student services policies, resulting in two major process improvements
- Analyzed CRM software issues and implemented solutions, saving 200 staff hours per year
Education
Courses
- Board Certification in Relevant Specialty, National Association of Student Personnel Administrators